Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from Alex Pyro?
For shipping within Canada, we charge a flat rate of $10.
International shipping to continental U.S. is $15 flat rate.
For all other locations, please contact us at contact@alexpyro.com.
Which payment methods do you accept?
We use Paypal for payment processing, this means we are able to accept Paypal, Mastercard and Visa.
How long will delivery take?
Please allow 1 week for delivery.
Keep in mind that due to the nature of our work, delivery can take up to 2 weeks depending on the availability of the artwork.
Also because we are a small family owned business, if we happen to be away at an artshow, shipping of your product may be further delayed. We strive to keep our customers and fans 100% satisfied, and we will keep you notified of any delays.
Do I receive an invoice for my order?
You will have the invoice emailed to you.